Privacy Policy

1. Who we are

The data controller is Hotel Idea, located at Ferit Stërmasi, 1001 Tirana, Albania. For privacy matters, please write to us at info@hotelida.alor call +355 69 400 0855.

2. Data we collect

• Bookings: first name, last name, email, phone number, stay dates, number of guests, room preference and optional notes.
• Payments: data required to confirm payment (processed by our payment provider; we do not store full card numbers on our servers).
• Contact / events: information you send us via forms, WhatsApp or email.
• Technical: IP address, browser type, pages visited and cookies necessary for the website to function.

3. Why we use it

• To manage bookings, check-in / check-out and customer service.
• To respond to enquiries about rooms, events or general information.
• To fulfil legal obligations (invoicing, accounting, security).
• To improve the website and booking experience (aggregated analytics, where applicable).

4. Legal basis

Processing is based on: performance of the accommodation contract; our legitimate interest in operating the hotel and website; your consent where required (e.g. marketing); and legal obligations under Albanian law / EU law (where GDPR applies).

5. Who we share it with

We may share data with service providers who help us operate (booking system, hosting, email, payments), only to the extent necessary and subject to contractual safeguards. We do not sell personal data to third parties for marketing purposes.

6. Retention

We retain data for as long as necessary to fulfil the booking, provide post-stay support and meet legal obligations (e.g. financial documentation). Afterwards it is deleted or anonymised.

7. Cookies

The website uses essential cookies for navigation and the booking session. Analytical or marketing cookies, if enabled, will require consent where required by law.

8. Your rights

Under applicable law, you may request:

• access to, correction or deletion of your data;
• restriction of or objection to processing;
• data portability (where applicable);
• withdrawal of consent, without affecting the lawfulness of prior processing.

To exercise your rights, contact us at info@hotelida.al. You may also lodge a complaint with the competent data protection authority.

9. Security

We take reasonable technical and organisational measures to protect your data. No internet transmission is 100% secure; please keep your booking confirmation codes confidential.

10. Changes

We may update this policy from time to time. The date of the last update is shown at the top of this page. Continued use of the website after any changes constitutes acknowledgement of those changes.