Refund Policy

1. General principle

Refunds depend on the rate type you selected and how far in advance you cancel before the check-in date. Your booking confirmation states the applicable deadline and refund percentage.

2. Flexible rate (where offered)

• Free cancellation: typically up to 48 hours before check-in — full refund of the amount paid online (minus any non-refundable bank fees, if applicable).
• Late cancellation: within 48 hours of check-in — a charge equal to the first night or a percentage of the stay may apply, as stated on your confirmation.
• No-show: typically no refund for the first night / deposit held.

3. Non-refundable rate / special offer

Reduced-price "non-refundable" bookings or special packages are generallynot refunded after confirmation, except where required by law or in the case of a clear hotel error. Date changes may be offered at the price difference, subject to availability.

4. Booking changes

Requests to change dates or room type should be sent to info@hotelida.alor via WhatsApp at +355 69 400 0855. Changes are subject to availability and may result in a price recalculation.

5. Cancellation by the hotel

If we are required to cancel your booking (e.g. force majeure, unexpected closure), we will offer a full refund of the amount paid or, with your agreement, an equivalent alternative / credit for a future stay.

6. How to request a refund

1. Notify us by email at info@hotelida.al, including your booking reference and reason.
2. Our team will confirm whether your rate allows a refund and the applicable amount.
3. Approved refunds are returned to the original payment method within 7–14 business days (your bank may require additional time).

7. Events and hall hire

Deposits and refunds for conferences / events are defined in the event quote or contract. Contact the events team for specific deadlines.

8. What is not refunded

• Services already consumed (breakfast, spa, minibar, etc.).
• Charges unrelated to the hotel (third-party commissions, travel costs).
• Exchange-rate differences or bank fees imposed by your financial institution.

9. Complaints

If you are not satisfied with how your request was handled, please write to us again at info@hotelida.alor call +355 69 400 0855. We will do our best to reach a fair resolution within the scope of this policy and applicable law.

10. Related policies

See also the Terms of Service andPrivacy Policy.